Shipping policy
Shipping Policy
We ship worldwide and take great care to get your order to you quickly and safely.
Shipping Costs
- Free standard shipping on all orders, worldwide.
- Free DHL Express delivery on orders above €400.
The available shipping methods and any costs for your country are always shown at checkout before you pay.
Processing Time
Orders are processed and shipped within 1–4 working days. During busy periods, such as holidays and sales, processing may take up to the maximum time.
Delivery Times
After dispatch, delivery usually takes 3–9 working days. Delivery times can vary by destination and are estimates, not guarantees.
No Extra Costs on Delivery
All orders are shipped Delivered Duty Paid (DDP). This means any customs duties and import taxes are already included in the price you pay at checkout. You will never have to pay anything extra to the carrier or customs when your package arrives.
Packaging and Delivery
- Single knives and small items are usually sent as mailbox packages.
- Knife sets, knife blocks and cookware are sent as parcels by courier.
Every knife is shipped in a gift box and packed so the blade is fully protected.
Order Tracking
As soon as your order has shipped, you will receive an email with a tracking number so you can follow your package.
Age Verification and Restrictions
Knives are sold only to customers aged 18 or over. In some countries, such as the United Kingdom, the carrier may ask for proof of age on delivery. Some countries restrict the import of certain knives. If we cannot legally deliver an item to your country, we will contact you and fully refund your order.
Address, Failed Delivery and Lost Packages
- Please check your shipping address carefully. Contact us as soon as possible if you need to change it; we can only make changes before your order has shipped.
- If a package is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange re-delivery. Extra shipping costs may apply.
- If your package has not arrived within 15 working days of dispatch, or arrives damaged, please contact us. We will investigate with the carrier and send a replacement or give you a refund.
Contact
Questions about your delivery? Email us at info@galaxyknives.com.