Shipping policy
Shipping Policy
Last updated: 4 October 2026
Where we deliver
We deliver to the countries listed below. Choose your country at the top of the page to see prices in your local currency. Orders for any other country will be cancelled and refunded in full.
Delivery costs and times
| Destination | Cost | Estimated delivery after dispatch |
|---|---|---|
| United Kingdom | Free | 1–4 working days |
| Australia | Free | 5–10 business days |
| New Zealand | Free | 7–14 business days |
| Europe (EU, Norway, Switzerland and other listed countries) | Free | 4–7 business days |
| United States | Free | 4–7 business days |
| Canada | Free | 4–7 business days |
Working days are Monday to Friday, excluding public holidays in the destination country. Delivery times are estimates, not guarantees.
United Kingdom
- Free delivery on every order, no minimum spend.
- Prices in GBP include VAT and all import costs. There is nothing extra to pay on delivery.
- Orders are tracked with Royal Mail. You'll receive a tracking link by email as soon as your order is dispatched.
- Knives are age-restricted. We only sell to customers aged 18 or over. Your parcel must be handed to an adult, and the carrier may ask for photo ID. It cannot be left in a safe place or with a neighbour.
Australia and New Zealand
- Free shipping on every order, no minimum spend.
- Prices in AUD or NZD include GST and all import costs. There is nothing extra to pay on delivery.
- Deliveries to remote areas (such as the Northern Territory, regional Western Australia and Tasmania) may take 2–5 business days longer.
- Orders above AUD 1,000 go through formal customs clearance in Australia. We still cover all duties and taxes, but delivery may take a few days longer.
No extra costs on delivery
All orders are shipped Delivered Duty Paid (DDP). Customs duties and import taxes are included in the price you pay at checkout.
Packaging
Single knives and small items are usually sent as letterbox parcels. Knife sets, knife blocks and cookware are sent as parcels by courier. Every knife ships in a gift box, packed so the blade is fully protected.
Age-restricted items
Knives are sold only to customers aged 18 or over. We may ask for proof of age before dispatching an order. If proof is not provided, we will cancel the order and refund it in full.
Address changes, failed delivery and lost parcels
- Please check your address carefully. We can only change it before your order has been dispatched.
- If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange re-delivery. Extra delivery costs may apply.
- If your parcel has not arrived within 10 working days after the latest estimated delivery date, or arrives damaged, please contact us. We will investigate with the carrier and send a replacement or issue a full refund.
Returns
See our Return Policy for our 200-day return terms.
Your rights
Nothing in this policy affects your statutory rights, including those under the UK Consumer Rights Act 2015, the Australian Consumer Law or the consumer protection laws of your country.
Contact
Questions about your delivery? Email info@galaxyknives.com.