Refund policy

Return & Refund Policy

We want you to love your Galaxy Knives products. If you are not completely happy, you can return your order within 30 days of receiving it. This is more than the 14-day withdrawal period required by EU law, and it does not affect your statutory rights.

How to Return an Item

  1. Email us at info@galaxyknives.com within 30 days of delivery with your order number and the item(s) you want to return. You may also use the model withdrawal form below, but this is not required.
  2. We will send you the return address and instructions.
  3. Send the item(s) back within 14 days of notifying us. Please pack knives safely, with the blade covered, so nobody can get hurt during transport.

Condition of Returned Items

You may inspect the product as you would in a shop. Please do not use, sharpen or wash knives, and do not use cookware on a heat source, before deciding to keep them. If a returned item shows wear or damage beyond what is necessary to inspect it, we may deduct an amount for the loss in value from your refund. Returning the item in its original packaging (including the gift box) helps us, but it is not a condition for a refund.

Personalised or engraved items cannot be returned unless they are defective.

Return Shipping Costs

Return shipping costs are paid by the customer, unless the item is defective, damaged on arrival or we sent the wrong item. In those cases we cover the return costs.

Refunds

We refund the full purchase price, including any standard delivery costs you paid, within 14 days of receiving your return request. We may wait with the refund until we have received the item back or you have shown proof that you have sent it. Refunds are made to the original payment method. Any additional costs for a more expensive delivery method than our cheapest standard delivery are not refunded.

Damaged, Defective or Wrong Items

If your order arrives damaged or incorrect, please contact us as soon as possible, preferably within 14 days of delivery, with your order number and photos. We will send a replacement or give you a full refund, at no extra cost.

Warranty

You always have your statutory rights if a product is not in conformity with the contract. On top of that, we offer:

  • Knives: lifetime warranty on defects in materials and workmanship.
  • Cookware: 2-year warranty on defects in materials and workmanship.

These warranties do not cover normal wear and tear (including natural wear of non-stick coatings), chips or damage caused by misuse (for example cutting bones or frozen food with a chef's knife, twisting the blade, or dropping it), dishwasher use, overheating cookware, or not following the care instructions. To make a warranty claim, email us your order number, a description of the problem and photos.

Model Withdrawal Form

(Only complete and return this form if you wish to withdraw from the contract.)

To: Omnify Group B.V. (Galaxy Knives), Lange Kleiweg 50K, 2288 GK Rijswijk, The Netherlands, info@galaxyknives.com

I hereby give notice that I withdraw from my contract for the sale of the following goods:
Ordered on / received on:
Order number:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Questions?

Contact us at info@galaxyknives.com and we will be happy to help.