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Return & Refund Policy
At Galaxy Knives, we are committed to ensuring your satisfaction with our products. If you’re not completely happy with your purchase, we make the return process as simple as possible.
30-Day Money-Back Guarantee
We offer a hassle-free 30-day return policy for all purchases. If you decide to return your product, please contact us at info@galaxyknives.com within 30 days of receiving your order. Our team will provide clear instructions on how to return your item.
To qualify for a return:
- The product must be unused and in its original packaging.
- Include proof of purchase (e.g., order number or receipt).
Once we receive the returned item, we will process your refund within 14 business days. Refunds will be issued to the original payment method used at checkout.
Lifetime Warranty for Peace of Mind
At Galaxy Knives, we stand behind the quality of our products. That’s why every knife comes with a lifetime warranty. If you experience any defects in materials or craftsmanship, simply reach out to us at info@galaxyknives.com, and we’ll work to resolve the issue promptly.
Our warranty does not cover damage caused by improper use (e.g., dishwasher damage or using a chef’s knife to cut bones). To ensure the longevity of your knives, please follow the care instructions provided.
How to Start a Return or Warranty Claim
Contact us at info@galaxyknives.com with the following details:
- Your order number.
- A brief explanation of the issue or reason for return.
- Photos of the product (if applicable).
Our support team will guide you through the process step by step.
We’re Here to Help
At Galaxy Knives, we take pride in delivering exceptional service and products. If you have any questions about returns, refunds, or warranties, don’t hesitate to contact us at info@galaxyknives.com.